necklace

Within the warranty period specified by our company (starting from the date of purchase of this product), we will repair this product free of charge only for defects such as falling (stone removal) or damage of the natural stone of this product that occurred in an appropriate usage environment. or exchange it. After the warranty period has expired, or if the product is not covered by the free warranty, repair or replacement will be charged. The warranty period is one year. We will also give you a warranty card together with the product, so please keep it in a safe place.

・Free warranty range 

The following cases are not covered by the warranty.  

(1) Failure to submit the warranty card and defective Product

(2) If the date of purchase is not stated on the warranty card, or if forgery or alteration is recognized 

(3) In the event of damage or other problems arising from shocks, drops, etc. that occur during transportation after the purchase of the Product, or in the event of injury or damage caused by the customer regardless of the warranty period.

(4) In the event of damage or other defects caused by external factors such as earthquakes, fires, lightning strikes, wind and flood damage, other natural disasters, and pollution.

・Products that have been formally ordered cannot be canceled or returned.
If you refuse to receive the product or return it without contacting us, or if you cancel or return the product after payment due to customer's convenience, we may charge the customer for the return shipping fee, settlement fee, etc. Thank you. Please note.

・Although we take all possible measures to ensure the quality of our products, in the unlikely event that the delivered product is different from what you ordered or is defective, we will exchange or return the product. Please check the product after it arrives, contact us in advance using the inquiry form, and return it within 7 days by cash on delivery.

However, please note that we cannot accept returns in the following cases.

・Differences in the image of the product that was used once or the product photo (When the product photo is displayed on a computer screen or mobile device, the size, color, design, etc. may appear different from the actual product. ,Please note.)

・When scratches, dirt, damage, etc. occur due to the customer's responsibility

・When 8 days or more have passed without special circumstances after receiving the product

・When the product is returned without contacting us in advance

・Products that have been resized or engraved

・Due to customer's preference such as wrong size or wrong order

・Other cases requested by the customer

 

Jewelry is delicate. Do not drop this product, give it a strong impact, or place anything on it.  After use, gently wipe away any dirt or moisture with a soft cloth, and store in a jewelry box. Necklaces, pendants, or chains that have parts attached to them can get tangled easily, so we recommend storing them in an extended state. Some jewelry is affected by humidity (moisture, etc.), so please avoid storing it in high temperature and humidity.  

Currently free shipping campaign

generally

Yupack  

Tokyo 810 yen~

  Tohoku, Kanto (excluding Tokyo), Hokuriku, Tokai 870 yen ~

Hokkaido 1300 yen~

Kinki 970 yen~

Chugoku/Shikoku region 1100 yen~

Kyushu 1300 yen~

Okinawa 1350 jpy